Job Opportunities API

Key Responsibilities: 1. Team Management: • Lead and manage a diverse, round-the-clock team of engineers, including SAP BASIS Administrators, Hana DBAs, Linux/Windows Administrators, and Cloud Engineers. • Foster a collaborative and high-performing team culture. • Conduct regular performance evaluations and provide constructive feedback to team members. 2. Customer Engagement: • Attend customer calls to address and resolve escalations, including P1, P2, and P3 incidents, ensuring timely resolution in a 24x7 operational environment. • Build and maintain strong relationships with customers to ensure satisfaction and retention. • Participate in customer onboarding processes and meetings to understand their requirements and expectations. 3. Performance Evaluation: • Perform regular performance evaluations for team members, setting clear goals and development plans. • Identify and address any performance issues promptly and effectively. • Recognize and reward high-performing team members. 4. Hiring and Onboarding: • Manage the recruitment process to attract and hire top talent for the team. • Oversee the onboarding process to ensure new hires are integrated smoothly and effectively into the team. 5. KPI and QBR Preparation: • Prepare and present key performance indicators (KPIs) and Quarterly Business Reviews (QBRs) to internal stakeholders and customers. • Analyze data to identify trends and areas for improvement, implementing necessary changes. 6. Customer Onboarding and Meetings: • Take an active role in customer onboarding, ensuring a seamless transition and understanding of the service offerings. • Regularly meet with customers to discuss their needs, provide updates, and gather feedback. 7. Deliverable Management: • Ensure that all deliverables are met within the agreed timelines and quality standards, maintaining high service levels in a 24x7 operational environment. • Monitor project progress and address any issues that may impact delivery. 8. RFP/RFI Development: • Participate in the development and response to Requests for Proposals (RFPs) and Requests for Information (RFIs). • Collaborate with cross-functional teams to create compelling proposals that meet customer requirements. 9. Team Development: • Invest in the continuous development of the team through training, mentorship, and career development opportunities. • Encourage innovation and the adoption of best practices within the team. 10. 24x7 Operational Oversight: • Ensure continuous monitoring and support of cloud environments to maintain high availability and performance. • Implement robust incident management and escalation processes to address issues promptly, minimizing downtime. • Coordinate with global teams to ensure seamless 24x7 operations and handovers. 11. Growth in Commercial Space: • Develop and execute strategies to expand the organization's presence in the commercial sector. • Identify new business opportunities, forge partnerships, and drive revenue growth in the commercial market. • Collaborate with the Sales and Marketing teams to develop targeted campaigns and offerings for commercial customers. 12. Framework Development: • Develop and implement a comprehensive framework for the Managed Cloud Delivery business. • Establish standard operating procedures, best practices, and governance models to ensure consistent and high-quality service delivery. • Continuously improve the framework based on industry trends, customer feedback, and internal assessments. Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred. • Extensive experience in managing teams in a Managed Cloud Delivery environment, including 24x7 operations. • Strong understanding of SAP BASIS, HANA, Linux/Windows administration, and cloud engineering. • Proven track record of successfully handling customer escalations and delivering exceptional customer service. • Excellent leadership, communication, and interpersonal skills. • Ability to analyze data, prepare reports, and present findings to stakeholders. • Experience in the recruitment and onboarding of technical staff. • Strong organizational and project management skills. • Ability to work effectively under pressure and manage multiple priorities. • Experience with 24x7 operational support and incident management. • Demonstrated ability to grow business in the commercial space. • Experience in developing and implementing business frameworks and standard operating procedures. • AWS Cloud Certifications(Architect/Professional) • Azure/GCP Certification is a plus • DOD Clearance