Job Opportunities API

About Us At UniFin Inc., we are passionate about building innovative digital solutions that make a difference. As a growing tech company, we value creativity, collaboration, and continuous learning. Job Description - Customer Care Representative The Customer Care Representative is responsible for handling inbound and outbound calls in a call center environment. This role serves as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner. Key Responsibilities: • Interact with customers via phone, email, and in-person to address questions, concerns, and service requests. • Assist customers with payments, renewals, cancellations, and other policy- related needs. • Resolve customer issues and complaints promptly while maintaining a professional and positive attitude. • Provide accurate information regarding company products, services, and policies. • Document customer interactions and maintain detailed records. • Collaborate with team members to achieve departmental goals and service standards. • Maintain high levels of customer satisfaction in very interaction. Qualifications: • Bilingual (Spanish/English) strongly preferred. • At least 2 years or more Customer Service Experience (BPO setup) • Excellent verbal and written communication skills. • Strong problem-solving skills with the ability to remain calm in difficult situations. • Customer service experience required, insurance industry experience is a plus. • Good organizational skills. • Team-oriented, dependable, and professional. • Ready for full time position and flexible to shifting schedule. When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives. Do you think you fit all of this? Click the apply button now!